Cancellation requests must be submitted through the client area prior to the due date. No other forms of cancellation are accepted. If you have configured a PayPal subscription (for automatic payments), it's your responsibility to cancel them manually from your end.
If you are looking for the refund policy, please refer "REFUND POLICY" section of https://www.provider.lk/tos/
How to submit a cancellation from the client are?
To do it, click on the icon next to the package you wish to cancel then press ‘Request Cancellation’. You must then complete and submit the form. Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.
How to cancel a domain renewal?
If you do not wish to renew a domain name, please access your client area account prior to the due date and disable auto renewal for the specific domain.
What if I do not submit a cancellation?
Failure to pay any overdue invoice may place the account into default, and could lead to suspension of all services (regardless of the payment status of the active services) until the account is paid and current.